Case Studies- Financial Services
Challenge:
The Financial services industry continues to undergo rapid change, enduring both regulatory and market volatility, forcing both large and small institutions alike to become more competitive and customer focused. As competition heats up for available customers in retail, commercial and international markets, financial institutions are re-organizing their administrative supply chain, outsourcing non-core activities, and focusing on customer relationship management systems, staff training and execution of customer specific service levels. Documentation is critical to effective communications, and carries with it the burden of confidentiality, regulatory policies and procedures that often add cost and complexity to the procurement, storage, distribution and management of document collateral.
Solutions and Results:
The DATA Group of Companies is an ideal partnership candidate for financial services companies looking to outsource key areas of their print and document management strategies. Our technical infrastructure, national facilities, financial document experience and consultative approach provides a sound platform to efficiently deliver a long term solution across all facets of the organizations print requirements, with a particular emphasis on customer service levels. DATA currently enjoys relationships with a growing number of well-known financial institutions, including both charted banks and credit unions, offering a range of products and services, customized to their individual requirements.
DATA now operates an on-site central reprographics service center, providing users with walk up access to central reprographic facilities, staffed and managed by experienced and dedicated DATA personnel.
The BMO Financial Group is one of DATA's largest clients, Canada's fifth-largest bank and ranks as one of the top 10 financial services providers in North America. With assets of CDN$262 billion, as of July 31, 2004, BMO is a highly diversified financial institution that offers clients a broad range of personal, commercial, corporate and institutional financial services-from banking to investment products to trust and asset management-across Canada and the US.
DATA was selected to provide the production, inventory management and requisitioning of printed products such as forms, digital print, commercial print, variable printing, mailing services and fulfillment. Previously managed in-house by BMO, DATA now operates an on-site central reprographics service center, providing users with walk up access to central reprographic facilities, staffed and managed by experienced and dedicated DATA personnel. Our entire range of services, including ad hoc digital printing, personalized stationery, business cards and letterhead, is accessed on-line for requisitioning, real time reporting and summary billing using our leading edge e-commerce solution, The DATA Document Manager.
As a turn-key document services management provider, The DATA Group has documented millions of dollars in savings for this customer,
through print application analysis and document re-engineering, to wholesale elimination of excessive inventory, overheads and administrative processes. More importantly, we delivered these cost reduction objectives without eroding service delivery; in fact we increased customer service satisfaction levels. In 2003, The DATA Group of Companies was chosen to receive BMO Financial Group's “In the SPIRIT of Excellence” Supplier Recognition Award. As a recipient of this award, DATA became one of a select group of 11 outstanding suppliers that distinguished themselves consistently striving for excellence in the areas of service delivery, innovation and cost reduction, and demonstrated an alignment to BMO's SPIRIT values in the day-to-day customer service relationship.